Frequently Asked Questions
Everything you need to know about bringing authentic Mexican craftsmanship into your home.
Where are your home products manufactured?
All our items are ethically handcrafted by master artisans in Mexico, ensuring authentic designs and traditional craftsmanship in every piece.
How long does shipping take for fragile home decor?
We take extra care in packaging fragile items. Standard shipping typically takes 5-10 business days, depending on your location and the complexity of the item.
What is your return policy for home goods?
We offer a 30-day return policy on most items. Products must be in their original condition and packaging to qualify for a full refund.
Do you offer international shipping?
Yes, TheMexHub ships worldwide. International shipping rates and delivery times are calculated at checkout based on the destination country.
Are the materials used sustainable?
We prioritize sustainability by using natural clays, reclaimed wood, and recycled glass, supporting both the environment and local artisan communities.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.