Returns & Exchanges
At TheMexHub, we want you to be completely satisfied with your handcrafted home decor; if your purchase isn't a perfect fit, you can return or exchange items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack the items in their original packaging, ensuring all artisanal tags and protective cushioning are included to prevent damage during transit.
Ship Your Items
Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned home goods, we will process your refund or ship your exchange item within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing